Leadership Nugget - Cut Off Its Head!

Here's a great metaphor from an executive at H.B. Fuller (cited in John Miller's book, Outstanding!: 47 Ways to Make Your Organization Exceptional)

"...It's a bad day for us when a snake slithers into the lobby and we all encircle the reptile to assess the situation, discuss where it came from, who let it in, and what species it is. It's a good day when someone just grabs a shovel and cuts its head off."